Privacy Policy

Last updated: September 2026

Introduction

Frost-astral ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or engage our services.

Information we collect

We may collect and process the following types of personal data:

Identity data: name, title, professional position
Contact data: email address, postal address, organisation details
Technical data: IP address, browser type, device information, cookies
Usage data: how you navigate and interact with our website
Communication data: correspondence you send us, inquiry form submissions

How we use your information

We use your personal data for the following purposes:

To respond to your inquiries about our architectural services
To provide professional consultations and project assessments
To fulfil contractual obligations if you engage our services
To improve our website functionality and user experience
To comply with legal and regulatory requirements
To maintain records for professional indemnity purposes

Legal basis for processing

We process your personal data under the following legal bases:

Consent: you have given explicit permission for specific processing activities
Contractual necessity: processing is required to fulfil a contract with you
Legal obligation: we must process data to comply with applicable laws
Legitimate interests: processing serves our business interests without overriding your rights

Data sharing and disclosure

We do not sell your personal data. We may share information with:

Professional consultants and subcontractors engaged on your project
IT service providers who support our website and systems
Legal advisors and auditors for compliance purposes
Government authorities when legally required

All third parties are contractually bound to protect your data and use it only for specified purposes.

Data retention

We retain personal data only as long as necessary for the purposes outlined in this policy. Inquiry data is typically retained for two years. Project-related data may be retained longer to comply with professional obligations and limitation periods for potential claims.

Your rights

Under data protection legislation, you have rights including:

Right of access: request copies of your personal data
Right to rectification: correct inaccurate or incomplete data
Right to erasure: request deletion of your data in certain circumstances
Right to restrict processing: limit how we use your data
Right to data portability: receive your data in a structured format
Right to object: oppose processing based on legitimate interests

To exercise any of these rights, contact us at [email protected]

Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

International transfers

Your data is primarily stored and processed within the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

Changes to this policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via our website.

Contact us

For questions about this privacy policy or how we handle your data, contact us at:

Frost-astral
14 Belgrave Square
London SW1X 8PS
United Kingdom
Email: [email protected]